Privacy Policy

This Privacy Policy explains how [Breathing Queen / Legal Business Name] (“we”, “us”, “our”) collects, uses, discloses, and protects personal information when you use our website, purchase programs, or book services. We are based in New Zealand and operate worldwide.

We aim to comply with the Privacy Act 2020 (New Zealand). If you are located outside New Zealand, your information may be processed in New Zealand and other countries where our service providers operate.

1. What we collect

• Identity & contact details: name, email address, phone number, billing address.
• Account details: username and password (passwords are stored in encrypted/hashed form by WordPress).
• Booking details: appointment times, communications, booking notes.
• Health / medical information (sensitive information): information you provide to us for bookings/services (e.g., symptoms, history, conditions, medications, breathing issues, goals, and other intake details).
• Payment & transaction data: order details, amounts, currency, payment status, transaction IDs. We do not store full card numbers; payments are processed by Stripe (or another payment provider).
• Technical data: IP address, device/browser data, cookies, and site usage logs (including analytics if enabled).

2. How we collect information

• When you create an account, purchase a program, fill in forms, or book an appointment.
• When you contact us by email, forms, or messages.
• Automatically through cookies and similar technologies (see Cookies section).

3. Why we collect and use your information

• To provide access to programs, process orders, and deliver services.
• To manage bookings, attendance, rescheduling, and account administration.
• To provide services safely and appropriately using the health information you provide.
• To communicate with you about purchases, bookings, updates, and support.
• To prevent fraud and protect our business and users.
• To comply with legal, tax, and accounting obligations.

4. Health / medical information (sensitive information)

Health information is considered sensitive. We collect it only where you choose to provide it and where it is reasonably necessary for bookings/services.

• Purpose: to understand your needs, tailor sessions/program guidance, and manage safety considerations.
• Access: limited to authorised staff/contractors who need it to provide services.
• Storage: stored securely in our systems and/or in approved service providers used to run our business.
• Optional: you may choose not to provide certain health details, but that may limit our ability to deliver services safely or at all.

5. Sharing and disclosure

We may share personal information with:

• Payment processors (e.g., Stripe) to process payments.
• Website/IT providers (hosting, backups, security, email delivery, booking tools) who help us operate the website and services.
• Professional advisers (e.g., accountants, lawyers) where necessary.
• Authorities if required by law, court order, or to protect rights, safety, or prevent fraud.

We do not sell your personal information.

6. International processing

Because we operate worldwide and use global service providers, your information may be stored or processed outside New Zealand (for example, where our hosting, email, booking, analytics, or payment providers operate). We take reasonable steps to ensure information is protected when transferred internationally.

7. Cookies

• Essential cookies: required for login, cart, checkout, and security.
• Analytics/marketing cookies (if enabled): help us understand usage and improve marketing.

You can control cookies through your browser settings. If you disable essential cookies, parts of the site may not work.

8. Security

We take reasonable steps to protect information from loss, misuse, unauthorised access, disclosure, alteration, or destruction (e.g., SSL/HTTPS, access controls, and reputable service providers). No method of transmission or storage is completely secure.

9. Retention

We retain personal information only for as long as necessary for the purposes described above and to meet legal/accounting requirements. We may retain certain records for longer where required or permitted by law.

10. Access, correction, and complaints

You may request access to, or correction of, your personal information. To do so, contact us using the details below. If you have a concern about how we handle your information, please contact us first. You may also contact the New Zealand Office of the Privacy Commissioner.

11. Contact

Privacy contact: [your email]
Business: [Legal Business Name]
Location: [City], New Zealand

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